Frequently Asked Questions

How do I:

  1. Open/print Microsoft Office documents in Blackboard?
    For best results click on the link for the document and choose “Save.” Save the document on the desktop (files will be deleted after you have logged off) or on a USB flash/thumb drive.
    Once the document is open, click on the File Tab on the top left corner of the screen and scroll down to “Print”, then Click the Print button at the top of the center section.
    If your document will not open/save in Internet Explorer, try using the Firefox browser.
    For printable step-by-step directions with examples click here.
  2. Print PowerPoint slides 3 or 6 to a page?
    First of all, if the slideshow is in Blackboard, you must save it to the computer or a USB flash/thumb drive first.
    Open the slideshow then click on the File Tab on the top left corner of the screen and scroll down to “Print.”
    In the center section click on the box that says “Full Page Slides Print 1 slide per page” and from the handout section of the drop down menu choose the number of slides per page you wish to print. For best results click on the “Color” box and select “pure black and white.”
  3. Print a document in the library?
    You must have a print card; these are purchased at the circulation desk on the 1st floor. Prints are 10 ¢ per page for black and white prints and 20¢ per page for color. There is a minimum purchase of $1.00. In Internet Explorer or Firefox, click on “File” and scroll down to “Print.” In Microsoft Office click on the File Tab on the top left corner of the screen, then scroll down to print. Use the default printer, LibBlk-Wht or for color printing, select the LibColor printer. CAUTION Microsoft Document/Image Writer is not a real printer. Once you have sent your document to the printer, go to any of the GoPrint kiosks and follow the directions on the top of the machine. For DUPLEX printing, see library staff for assistance.
  4. Reset my domain password?
    If your password has NOT expired you can change your password at any time by going to and clicking on the link titled “Password Reset.”
    If your password has expired or you have forgotten your password you will need to call the IT Technical Support Help Desk at 686-8555.
  5. Access my USB flash/thumb drive?
    Plug-in your USB thumb/flash drive into one of the USB ports on the front of the computer and the computer will automatically recognize it. Go to “My Computer” and Click on “Removable Drive (E)” to access your files. If your thumb/flash drive is not listed under My Computer contact a library staff member for assistance.
  6. Access a webpage that is not working in Internet Explorer?
    Try Firefox. The shortcut looks like this: Firefox shortcut icon
    If you are still having problems after trying a different computer, please contact one of the library staff members immediately.
  7. Connect to the wireless network in the library?
    For printable step-by-step directions for accessing the UAMS Guest account open this document. For step-by-step instruction for accessing the UAMS account open this document.
  8. Get programs for my mobile device?
    See our listing of mobile applications. Most of these programs are available for download/installation from your device or home computer. If you have any questions or would like assistance downloading and installing any programs, bring your mobile device to the Academic Affairs Student Success Center on the 3rd floor between 8:00 a.m. and 8:00 p.m. Monday – Thursday or 1:00 p.m-10:00 p.m. on Sunday and someone will assist you.
  9. How do I renew my library books? You can stop by the Circulation desk on the 1st floor or call 686-5980. You can also renew all library materials online through the UAMS Library Catalog. Click on the “Log in to your account” link located at the top right of the catalog homepage and enter your username/password to login and renew your items. If you don’t know your username/password, call the library at 686-5980.
    Catalog Login

    Access your account to renew library books online.

  10. Where can I find the online forms to request items or services from the Library?
    All of the online forms can be found here
  11. How do I access the after-hours area?
    Students and Residents can access the Library 24/7 with their ID badge from the first floor, northeast lobby of EDII. See more.